Last updated: October 7, 2021
We believe the right to privacy is a human right. When using Mailflow, you should know that we do whatever we can to protect that right.
On this page, you'll get an overview of what types of information we collect, for what purpose, and how we keep it safe.
Mailflow is made by No Hands Technologies AS, which is a Norwegian registered company (NO 925251925). We create products that make online collaboration feel effortless and natural. Our headquarters are based in Oslo, Norway.
We never store any content of your emails unless you actively choose to add it by using one of our features.
What we store and why:
When you create an account, we ask for your name, company name, email address, and your Google ID. This info is also used for account purposes and secure login.
When you upgrade to a paid plan, we need your payment information like name, credit card info, and billing details to process payments of your Mailflow subscription.
Whenever you pay a bill from us, we need to keep a record of that transaction. We are obliged by law to keep a record of this information for tax purposes, even if you delete your account.
When you use a Mailflow-feature on an email, we process and store only the necessary data that Mailflow needs to deliver the promised service. It can be data like subject, recipients, message body, or attachments from that email with the purpose of helping you stay organized or collaborating with others. We never store any email data unless it's for the benefit of your use.
When you use one of our features inside an email, we must store the Thread ID, Message ID or Draft ID of that email so that you can access it through Mailflow.
Any info you enter into Mailflow like notes, highlights, tasks, contact info, or project names is stored for your reference.
We store country, timezone, and language when you create your account to provide you with correct timestamps and proper formatting of currencies or dates.
We store standard log information like browser type, IP address, unique device identifiers, language preference, the date and time of access, operating system, mobile network information. The purpose of storing this information is to help you in case you would ever experience a problem when using Mailflow. It's also used to detect fraudulent use of our service.
The feature you used, and when you used it, is stored for three purposes. The first is to automate onboarding and coaching to help you get into Mailflow. The second is to help you in case you would ever lose any data. In that case, we could access this info with your approval to research what went wrong. Lastly, the usage information forms the basis of anonymized statistics for us to improve our service and offers.
Support emails, answers to surveys, or chat logs. Will be kept for as long as it makes sense.
When you have a Mailflow account, we may send you emails or reach out to you if you have provided us the means to do so. We may also receive a confirmation thanks to a tracking pixel when you open an email from us. This information helps us make our emails more relevant to you.
We do not sell our users private information. The only time we'll ever share your information is:
We're committed to protecting your data throughout Mailflow.
Mailflow's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
To provide our services, we use-third party subprocessors for uses such as cloud computing, analytics, and customer support software. We enter into a GDPR-compliant data processing agreement with each subprocessor.
Geographically, our data is stored on Google Cloud infrastructure located in Belgium. Billing details is stored in the USA.