We believe the right to privacy is a human right. When using Mailflow, you should know that we do whatever we can to protect that right.
On this page, you get an overview of what types of information we collect, for what purpose, and how we keep it safe.
Mailflow is made by Man VS Internet AS, which is a Norwegian registered company (NO 911931389). We create products that make online collaboration feel effortless and natural. Our headquarters are based in Oslo, Norway.
We don't store any content from the body of your emails unless you actively chose to do so by using one of our features.
What we store and why:
When you create an account, we ask for your name, company name, email address, and your Google ID. This info is also used for account purposes and secure login.
When you upgrade to a paid plan, we need your payment information like name, credit card info, and billing details to process payments of your Mailflow subscription.
Whenever you pay a bill from us, we have to keep a record of that transaction. We are obliged by law to keep a record of this information for tax purposes, even if you delete your account.
We store country, timezone, and language when you create your account to provide you with correct timestamps and proper formatting of currencies or dates.
When you open a email, we store a reference to that email so that we can help you stay organized and find back to the things you have saved.
When you use our highlighter to mark text in emails, we store that text snippet so that you can access it outside of that email.
When you use one of our features inside an email, we must store the Thread ID, Message ID or Draft ID of that email so that you can access it through Mailflow.
Any info you enter into Mailflow like notes, tasks, contact info, or project names is stored for your reference.
We store standard log information like browser type, IP address, unique device identifiers, language preference, the date and time of access, operating system, mobile network information. The purpose of storing this information is to help you in case you would ever experience a problem when using Mailflow. It's also used to detect fraudulent use of our service.
The feature you used, and when you used it, is stored for three purposes. The first is to automate onboarding and coaching to help you get into Mailflow. The second is to help you in case you would ever lose any data. In that case, we could access this info with your approval to research what went wrong. Lastly, the usage information forms the basis of anonymized statistics for us to improve our service and offers.
Support emails, answers to surveys, or chat logs. Will be kept for as long as it makes sense.
When you have a Mailflow account, we may send you emails or reach out to you if you have provided us the means to do so. We may also receive a confirmation thanks to a tracking pixel when you open an email from us. This information helps us make our emails more relevant to you.
We do not sell our users private information. The only time we'll ever share your information is:
We're committed to protecting your data throughout Mailflow.
To provide our services, we use-third party subprocessors for uses such as cloud computing, analytics, and customer support software. We enter into a GDPR-compliant data processing agreement with each subprocessor.
Geographically, our data is stored on Google Cloud infrastructure located in Belgium. Billing details is stored in the USA.